Returns & Exchanges

Terms and Conditions

If the box, accessories , cable and packing are missing or product is not working properly then applicable charges will be deducted.

In returning the product customer has to pay the shipping charges as per courier company charges or customer has to ship the product to proaudiobrands office.(address -shop no-17,kuber complex, opp-subtv road, new link road, andheri west,400053)



What if there is a problem with my order?

If there’s a problem with your order, the first thing to do is call your Sales Engineer. He or she will take care of you, no matter what. The only policy we have is we’ll do whatever it takes to fix the problem and make you happy.



What if I receive a defective product?

If you believe you’ve received a defective product, contact our support team at (022) 68888208 , and speak with a Tech Support specialist.

Or, you can simply complete our online support request form and we’ll respond quickly with assistance or to provide you with a return authorization (RA) number. If we determine the unit failed under warranty within 30 days of purchase we will cover shipping costs with replace the unit for you.



"No Hassle" Return Policy:

We want you to be completely happy with your purchase. If you are not satisfied with any product, for any reason, you may return it for a refund of the purchase price, an in-house credit, or exchange for another product within a fair amount of time from the shipping date (usually 30 days).

If your purchase was eligible for free shipping, the shipping cost will be deducted from your credit or refund.



How To Make A Return:

We’re sorry your purchase didn’t work out for you. To make a return, please first call your proaudiobrands Engineer to arrange for a RA (Return Authorization) number. Next, to ensure your exchange or credit is processed as quickly as possible and to help you avoid a return adjustment, please follow the below checklist.


Please write the RA number on the shipping label and NOT on the product box itself


Items must be returned in the condition they were received, including all accessories, documentation and packaging materials


If your package was originally shipped double-boxed, please return the unit(s) double-boxed


If your package was originally shipped double-boxed, please return the unit(s) double-boxed


When repacking the product box, avoid using duct tape or other adhesives that can leave a residue


Please use a shipping method that is trackable, such as FedEx or UPS


Remember that if your order was shipped for free under our free shipping promo, the cost of outbound shipping will be deducted from your return credit


We recommend that you insure your package when shipping back to us. Sometimes things get damaged en route, and if that happens, we want you to be covered



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